Most of the women from the care agency, were, in the words of a 78-year-old, “nasty and rough”. Whatever the carers’ demeanour, the frail woman in a wheelchair did not expect attitude to translate to violence that left her bewildered and powerless.
“Rather than say ‘sit in the chair’, they’d push me back into the chair, that sort of thing, and I didn’t like that … I couldn’t do anything about it. I can’t even walk and I think they know this you see; they know you’re vulnerable”.
However, such tales were depressingly familiar in a damning indictment of council-funded home care across the country – the Equality and Human Rights Commission found evidence of a “systematic failure” in the way we look after the elderly.
The commission’s report, “Close to home”, painted a disturbing portrait of poor treatment of the old in their own homes, which breached their human rights.
‘They know you are vulnerable’ – plight of older people in home care