Publication of DWP research report 741: trial incapacity benefits reassessment: customer and staff views and experiences – DWP

The Department for Work and Pensions today publishes a report of qualitative research into customer and staff views and experiences of trial incapacity benefits reassessment for Employment and Support Allowance, which commenced in October 2010 in the Aberdeen and Burnley areas. Ninety customers were interviewed, as well as Jobcentre Plus and Atos Healthcare staff working on trial reassessment. The main findings were:

The overall customer journey for trial reassessment

Overall, the customer journey for trial reassessment worked well and customers were successfully guided through the different stages of the process by the letters and phonecalls they received from Jobcentre Plus.

Publication of DWP research report 741: trial incapacity benefits reassessment: customer and staff views and experiences – DWP

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One Response to “Publication of DWP research report 741: trial incapacity benefits reassessment: customer and staff views and experiences – DWP”

  1. Manuela Says:

    Do you have any video of that? I’d want to find out more details.

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