Ombudsman’s new powers for social care

Adults who fund their own care are now able to make an official complaint for the first time.

The Local Government Ombudsman (LGO) has launched a service similar to that available to people whose care is arranged and funded by local authorities – which the LGO has dealt with for more than 35 years.

The Health Act 2009 amended the Local Government Act 1974 to give the LGO service the new powers.

Local Government Ombudsman, Tony Redmond, said: “Until now, the only form of redress for people in privately-funded care was through the care provider’s own complaints procedure or going to court.

“From today, if service users, a member of their family or others affected by the service have suffered an injustice, we may be able to help.”

 Read in full here


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